Refund Policy

AppSumo processes payment and refund requests for purchases made through AppSumo. The Vidova deal is offered with AppSumo's displayed 60-day refund window; the applicable deal page and AppSumo purchase record control exact eligibility. Submit the request through your AppSumo account. Vidova does not shorten that displayed window.

When AppSumo reports a completed refund or reversal, a stacked entitlement is downgraded by that code; refunding the final active code revokes it. Metered provider work already completed cannot be undone.

You may cancel a recurring subscription at any time; access continues through the paid billing period and future renewals stop. Completed subscription charges are generally non-refundable except where required by law or for a verified duplicate, unauthorized, or technical billing error. Contact us promptly if a charge is incorrect.

Direct one-time purchases are generally non-refundable once delivered, except where required by law or for a verified duplicate, unauthorized, or technical billing error. Checkout shows the exact price before payment.

A failed operation is not treated as successful usage. Vidova reserves the quoted quota when work starts and restores any unused reservation when it fails. Reaching a lifetime cloud allowance is not a billing error and is not refundable as unused service. If a restoration does not appear, contact support with the operation time and account email so we can inspect the authoritative usage record.

For a direct-purchase billing issue, email hello@youneslaaroussi.ca with the account email and receipt or payment reference. This policy is part of the Terms of Service.